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VAQUITECALIFORNIA
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CLIENT INFORMATION

Service, privacy
and legal terms.

Clear terms are part of a luxury client experience. This framework governs the private storefront and should be aligned with the final statutory seller before full commercial launch.

01

Terms & Conditions

By accessing vaquitecalifornia.com or the private client area, you agree to the terms displayed at the time of access and purchase. Orders remain subject to verification, product availability, payment confirmation and applicable law. Limited-edition status never removes mandatory consumer rights.

02

Luxury Shipping & Delivery

VAQUITE pieces may require time for reservation, preparation, quality inspection, signature packaging and, where requested, personalization. Ready pieces generally target 5–10 business days; personalized gifting may require 7–14 business days; selected private or specialist pieces, including collector watches, may require 10–21 business days. Product-specific timing shown in the private catalogue prevails.

03

Returns & Refunds

Eligible unworn, unused and unaltered pieces may be requested for return within the return window disclosed at purchase. Personalized, altered, made-to-order or final-sale pieces may be excluded where legally permitted. Defective or incorrectly supplied goods remain subject to applicable consumer rights.

04

Privacy Policy

We may process identity, contact, access, delivery, order, customer-service, device/security and preference information to provide private access, fulfil orders, prevent fraud, provide client care and meet legal obligations. Raw payment-card credentials should be handled by authorised payment providers rather than stored in the VAQUITE application.

05

Cookie Policy

Essential cookies may be used for secure access, sessions and site operation. Analytics or marketing technologies should be activated only with appropriate consent where required.

06

Private Client Gifting

Eligible products may be sent as gifts with recipient name, delivery details, occasion, private message, sender visibility preference, premium presentation and a requested delivery date. Pricing may be omitted from the physical gift presentation while statutory invoices remain available to the purchaser.

07

Personalisation Terms

Selected pieces may support initials, a short name, engraving, embroidery or an inner-label dedication. Personalisation increases preparation time and may restrict cancellation or return rights where legally permitted. The exact text submitted by the client should be reviewed carefully before confirmation.

08

Product Care

Product-specific care instructions take priority over general guidance. Fine fabrics, tailoring, leather and watches may require specialist care or servicing. Damage caused by misuse or failure to follow care instructions is not treated as a manufacturing defect.

10

Contact & Grievance

Official order support, private-client requests, return requests, press enquiries and legal notices should use the contact channels published on vaquitecalifornia.com. Commercial launch details should include the final legal seller name, GST/tax registration, registered address and grievance contact.